Terms of Service

Diagnosis and options

Repair options are based on what the plumber can test, see on camera or reach during the visit. Pipe inside walls, under slabs or underground can turn out to be in different condition once exposed; if so, we stop and agree the change with you before going further.

Scope

The written options describe the work and materials. Anything outside them is only done once you have agreed to it.

Access

Please give access to the area being worked on, the main shut-off and, for sewer work, the cleanout. In shared buildings, the owner or manager is responsible for arranging access to common areas.

Permits and utilities

Where a permit is required we obtain it from the office for your jurisdiction and arrange inspection. Work that involves the public side of a water or gas service is coordinated with the utility.

Testing

Supply and gas work is pressure-tested, and sewer repairs are camera-checked, before the job is closed.